ModMail Privacy Policy
Edited: May 19, 2023
Foreword
The following document was created as required by the European Union General Data Protection Regulation (EU GDPR). You can find more information about that regulation on gdpr.eu.
Our ModMail+ instance is contracted to Starchild Systems. This document details what and why data is collected by Starchild Systems for QuiltMC, how it is used and how to use your rights related to your data.
The Quilt Project ("Us", "We", "Our") is the data controller for the data collected by Starchild Systems for QuiltMC.
Data Collected
Discord Bot
We collect message content and attachments sent to the ModMail+ instance through Direct Message or by typing inside the thread channel.
We also collect the following information about the sender:
- Discord ID
- Discord Username
- Discord Discriminator
- Discord Avatar URL
We collect that data to preserve historical data and conduct moderation. The data is persisted across leaving the guild and is essential to the operation of the service.
Attachments are stored inside a Content Delivery Network (CDN) owned by Starchild Systems to preserve data after the thread is closed.
Web Interface
The web interface doesn't store any personal data.
Data Retention
Data is retained indefinitely. We do not delete any data unless you request it.
Data Governance
Database access is limited to the minimum of Starchild Systems employees required to operate the service. We do not share any data with third parties. We do not sell any data. Your data isn't shared with any contracted sub-processors other than Starchild Systems.
Data is stored in a country part of the European Economic Area (EEA). Data is encrypted at rest and in transit.
Cookies
Cookies are text files placed on your computer to collect standard Internet information.
For further information, visit allaboutcookies.org.
How do we use cookies?
We use cookies inside the web interface to keep you signed in.
How to manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Access, rectification, erasure, restriction, portability, and objection
Every user is entitled to the following:
The right to access – You have the right to request Us for copies of your personal data. Starchild Systems may charge you a small fee on Our behalf for this service.
The right to rectification – You have the right to request that We correct any information you believe is inaccurate. You also have the right to request Us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that We erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that We restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that We transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to processing – You have the right to object to Our processing of your personal data, under certain conditions.
If you would like to exercise those rights, contact us at [email protected] or by sending a message to the ModMail+ Discord Bot. We may ask you to verify your identity before processing your request, using a service such as Aperture. We will respond to your request within 30 days as required by law.
Analytics
We use Cloudflare Web Analytics to collect anonymous usage statistics of the web interface. Cloudflare does not collect or process personal data for Us.
Changes to the Privacy Policy
We keep this privacy policy under regular review and places any updates on this web page. If we do this, we will post the changes on this page and update the "Edited" date at the top of this page.
Contact
If you have any questions about this privacy policy, please contact us at [email protected] or by sending a message to the ModMail+ Discord Bot.