ModMail Privacy Policy
Edited: April 27, 2024
Foreword
The following document was created as required by the European Union General Data Protection Regulation (EU GDPR). You can find more information about that regulation on gdpr.eu.
This document details what and why data is collected by The Quilt Project through the our Modmail bot, how it is used and how to use your rights related to your data.
The Quilt Project ("Us", "We", "Our") is the data controller for the data collected through our Modmail Discord bot.
Data Collected
Discord Bot
We collect message content and attachments sent to the ModMail bot through Direct Message or by typing inside the thread channel.
We also collect the following information about the sender:
- Discord ID
- Discord Username
- Discord Discriminator (if applicable)
- Discord Avatar URL
We collect that data to preserve historical data and conduct moderation. The data is persisted across leaving the guild and is essential to the operation of the service.
Web Interface
The web interface doesn't store any personal data.
Data Retention
Data is retained indefinitely. We do not delete any data unless you request it.
Data Governance
Database access is limited to the minimum of The Quilt Project benevolent workers required to operate the service. We do not share any data with third parties. We do not sell any data.
Data is stored in the United States of America, with the following processors:
Data is encrypted in transit.
Cookies
Cookies are text files placed on your computer to collect standard Internet information.
For further information, visit allaboutcookies.org.
How do we use cookies?
We use cookies inside the Modmail web interface to keep you signed in.
How to manage cookies?
You can set your browser not to accept cookies. However, the web interface will not work if you do this, because you have to be signed in to use the website, and we can't keep you signed in without using cookies.
Access, rectification, erasure, restriction, portability, and objection
Every user is entitled to the following:
The right to access – You have the right to request Us for copies of your personal data. We may charge a small fee for this service.
The right to rectification – You have the right to request that We correct any information you believe is inaccurate. You also have the right to request Us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that We erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that We restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that We transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to processing – You have the right to object to Our processing of your personal data, under certain conditions.
If you would like to exercise those rights, contact us at [email protected] or by sending a message to the ModMail+ Discord Bot. We may ask you to verify your identity before processing your request. We will respond to your request within 30 days as required by law.
Changes to the Privacy Policy
We keep this privacy policy under regular review and places any updates on this web page. If we do this, we will post the changes on this page and update the "Edited" date at the top of this page.
Contact
If you have any questions about this privacy policy, please contact us at [email protected] or by sending a message to the ModMail Discord Bot.